FaQs. General Information

How does a custom logo work?

  • Add the custom logo design to your cart and purchase.
  • Shortly after payment clears, I will send a questionnaire to get a feel for what you want for your business.
  • I will design 3 concepts based on your questionnaire answers, and from there you will have unlimited revisions until you love your custom logo design!
  • Once you approve your final proof, I will email you the logo directly.
How do I order a premade logo?

Add the premade logo to the shopping cart, and put your company name and tagline in the “Order notes” during checkout. I will send a proof, and you can revise as needed.

Can I change fonts / colors on premade logos?

Color and font changes have additional fees. They are located in the add on section.

How quickly will I receive my order?

Premade logos are delivered within 48 hours depending on revisions, and custom logo proofs are ready within 10-15 business days. Final files of custom work depend, on the amount of items in your package, and how many revisions are needed.

How do I browse logos on Fresh Lavender Designs?

Browsing through the premade logo library is the first step you’ll want to perform. This will allow you to view hundreds of premade logos and choose one that best fits your needs.

How do I order a premade logo?

Add the premade logo to the shopping cart, and put your Company Name and Tagline in the “Order notes” during checkout. After the order has been placed, I will send a proof to the email you provided on your Fresh Lavender Designs account, and you can revise as needed.

What is the difference between a premade logo and the custom logo package?

Having a premade logo, you can customize some of the main options including Company Name and Tagline. With the custom logo package, you get a “one of a Kind” custom logo design created just for your Business.

How do I order a custom logo?

Add the custom logo design to your cart and proceed to checkout. On the “Order notes” area, let me know your Company Name and Tagline (if applicable), and a general idea of what you are looking for (ex: colors, images, font styles etc…). Once payment clears, I will get started. Once you approve your final proof, I will email you the logo directly.

What payment methods do you accept?

I accept PayPal.

How do I manage my account in Fresh Lavender Designs?

Your Fresh Lavender Designs account provides an array of features that help you manage and edit your email, etc. In addition to the standard options, you can also view your order history, downloads and much more.

I haven't received my item. What can I do?

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Tellus ridiculus non tempus laoreet nec diam eleifend id ullamcorper?

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Returns and exchanges

Premade orders are non refundable, once the files are sent.

Once payment has been cleared on a logo, and I have started designing, no refunds can be made. This includes packages as well.

Payment

I am happy to accept Paypal.

* You will recieve proofs after payment has been cleared.

Shipping

Premade Banners and Logos will be sent to the email provided by Paypal 24-48 hours after payment clears.

Custom orders will be sent upon completion and approval. Proofs are usually sent within 10-15 business days.

Ask a Question

I take great pride in my work, and look forward to helping you brand your new business, or update an existing one. If you have any questions about the products or services I offer, I am here to answer them!