Customer Service

Welcome to our customer service section. First of all, we are here to assist you in ever possible way, and we consider you, our customer, the king (or queen!) Please email us with any quetsions or problems and we will assist you in every possible way, in order fo you to be 100% satiesfied.

Payment

We only accept PayPal, as it is the safest methof of paying online, for both you and me.

* You will recieve proofs after payment has been cleared

. Shipping

*Premade Banners and Logos will be sent to the email provided by Paypal 24-48 hours after payment clears.

* Custom orders will be sent upon completion and approval. Proofs are usually sent within 10-15 business days.

. Refunds and Exchanges

* Premade orders are non refundable, once the files are sent.

* Once payment has been cleared on a logo, and I have started designing, no refunds can be made. This includes packages as well.

. Additional Policies and FAQs

* Fresh Lavender Designs reserves the right to resell proofs, that were not chosen in the Custom Design process.